ResolvePoint
Human Support, When and How You Need It
IT problems shouldn’t steal your team’s time
When You Need Help, You Shouldn’t Have to Wait
Every minute your staff is stuck dealing with IT issues is a minute they’re not serving clients, hitting deadlines, or doing billable work. Most firms either put up with long waits, generic support, or internal staff juggling too much.
We built ResolvePoint to fix that.
Whether your team works standard office hours or around the clock, our Help Desk gives them access to experienced, friendly support professionals who know your environment, understand your business, and get things back on track quickly.
What’s Included in Our ResolvePoint Services
Live Technician Access
No bots. No endless transfers. Your team speaks with a real, qualified technician who’s trained to resolve issues on the first call.
Multi-Channel Support
Submit a ticket by email, through your desktop agent, or via phone. We meet your team where they are, not the other way around.
Fast Response SLAs
We prioritize issues based on severity and impact—but every ticket gets a timely response. No “black hole” support queues.
Remote Troubleshooting & Resolution
We connect directly to affected devices (with permission) and resolve issues without disrupting your workday.
Knowledge of Your Environment
Our team is already familiar with your infrastructure, users, and policies—so there’s no wasted time explaining the same things over and over.
Clear Ticket Tracking & Communication
Every request is documented, tracked, and followed up with professional communication, so you’re never left wondering what’s happening behind the scenes.
Tiered Availability Options
Choose between standard 9/5 weekday coverage or true 24/7/365 availability for teams that can’t afford delays—no matter the time zone or urgency.
Why IT Matters
In professional services, lost time is lost revenue—and bad IT support costs more than just frustration. It damages morale, slows projects, and distracts your most valuable people from high-impact work.
With our ResolvePoint:
Users get back to work faster
Internal staff isn’t overwhelmed with tech issues
Problems are tracked, resolved, and reported
You stay in control without lifting a finger
Built for Professional Services
We know your team isn’t made up of “users”—they’re high-value professionals who expect things to just work. ResolvePoint supports that standard, handling the day-to-day IT frustrations so your people can focus on delivering results.
Less Downtime. More Focus.
You don’t just need support—you need the right support.
We deliver fast, friendly, and effective help for your team, when they need it, how they need it.
Let’s talk about what real support looks like.